The AI dental receptionist your patients will thank you for.
A virtual dental receptionist that greets every patient warmly — at 2 PM or 2 AM, in English or any of 100+ languages — and books them straight into your PMS while your team focuses on the patients in the chair.
She answers in seconds, 24/7 — and you can text that number too. Ask about pricing, your PMS, or how she’d handle a toothache at 2 AM.
Running multiple locations? See the AI receptionist for DSOs →
Your actual command center — production from AI, every conversation, office goals. Live, while nobody sits at the desk.
Three steps to a front desk that never blinks
Days 1–2 · Connect your PMS
Official, direct integrations with all major practice management systems — no screen-scraping, no middleware. Viva reads and writes your schedule in real time.
Days 3–5 · Teach Viva your office
Your providers, operatories, insurance rules, FAQs, and voice. Viva learns your way of doing things — it doesn’t make patients adapt to software.
Day 7 · Let the phones ring
Viva answers every call and message, books appointments, and runs recall campaigns — while you watch bookings appear with nobody at the desk.
Then, on Day 30: review calls answered, appointments booked, revenue recovered. Not convinced? Cancel — no questions asked.
Every call, text, and form — handled in one place
Viva’s real inbox: patient calls with playback, texts and emails answered by AI, signature requests, payments — with your team able to step in (or pause the AI) anytime.
Want the full walkthrough — Office Optimizer, outreach campaigns, payroll and more? Book a demo →
Everything a great front desk does.
Every hour of the year.
More than a dental answering service — a dental AI assistant across phone, text, webchat, and email.
Answers every call — warmly
Natural pauses, real empathy, emotional intelligence. Unlimited simultaneous calls; nobody hears a busy signal or a robot.
Books straight into your PMS
Direct, official integrations with all major PMSs. Appointments appear the moment the patient hangs up; new-patient charts created automatically.
Texts, webchat & email too
The same assistant answers your SMS, website chat, and email — sends digital forms and online booking links on its own.
Fills the schedule proactively
Recall, reactivation, and no-show recovery campaigns — the outbound calls your team never has time to make, made every day.
Speaks your patients’ languages
100+ languages with zero configuration — Viva switches mid-call. Every patient is greeted in the language they think in.
Knows when to get a human
Complex case or a patient asks for a person? Instant transfer to the right staff member. Emergencies trigger HIPAA-compliant alerts.
What are missed calls costing you?
Adjust the estimates to your practice. Not a quote — just the back-of-napkin math worth seeing before a demo.
The only AI dental receptionist with SOC 2 Type II and HIPAA
SOC 2 Type II means independent auditors verified our security controls work in practice, over months — not just on paper. Your compliance team (and your PE partners) will ask. You’ll have the answer.
Independently audited controls, verified continuously over time.
Fully compliant, with a Business Associate Agreement signed for every practice.
Patient data encrypted in transit and at rest, always.
Documentation ready for DSO compliance and security reviews.
Interview the product itself
The demo line is Viva, answering for a demo practice. Call her or text her — grill her the way a patient would, or the way a skeptic would.
Try: “What PMS do you support?” · “How are you different from an answering service?” · “Hablas español?” — or just text her a question.
30-day case study · single-location general practice, San Francisco. Read the full case study →
Compare your real options
| Viva AI | New front-desk hire | Answering service | Dental call center | |
|---|---|---|---|---|
| Answers 24/7, holidays & weekends | ✓ | — | ✓ (messages only) | Business hours+ |
| Books directly into your PMS, live | ✓ | ✓ | — | Rarely |
| Unlimited simultaneous calls | ✓ | One at a time | Queues | Queues |
| 100+ languages | ✓ | 1–2 | 1–2 | 1–2 |
| Outbound recall & reactivation | ✓ | When there’s time | — | Extra cost |
| Sick days, turnover, retraining | None | Constant risk | — | Agent churn |
| Monthly cost | $349–$1,199 | $3,800+ loaded | $300–$1,200/loc | $1,000+/loc |
Honest pricing, generous trial
Staff calls, texting, reminders, form sending, and campaigns are always unlimited & free. Credits only meter AI work — and 95% of offices never exceed their allotment. And it’s published right here — no “book a call to find out.”
- After-hours call handling
- HIPAA & SOC 2 compliant
- Call recording & transcription
- Basic voicemail handling
- Answers every call, 24/7
- Complete phone service + texting
- AI messaging — webchat, email, SMS
- Digital forms & online booking
- Smart patient outreach
- Live call transfer
- Every Platinum feature, identical
- 5,000 more credits every month
- Cheapest per-credit overage
- Ideal for high call volume
How credits are used
The same warm answer at every location you own.
The AI receptionist for DSOs and multi-location groups — consistent patient experience from your 1st location to your 50th.
- Centralized portal — per-location analytics, call metrics & booking performance in one view
- Per-location identity — each office keeps its own name, voice, providers & insurance rules
- Cross-location routing — preferred office full? Patients stay in your network
- Parallel onboarding — ~1 week per location, deployed simultaneously, volume-based pricing
See how the AI receptionist for DSOs works → · Best AI Dental Receptionist 2026 — buyer’s guide →
Things dentists ask us
Will my patients know they’re talking to AI?
Viva is designed to sound genuinely human — natural pauses, filler words, context and emotional awareness. Most patients don’t realize it’s AI until the end of the call, or at all. The best proof: call or text (866) 944-8482 and decide for yourself.
Can AI really replace a dental receptionist?
For the phones — yes, and then some. An AI dental receptionist answers unlimited simultaneous calls 24/7, books directly into your PMS, and never calls in sick. Most offices don’t reduce staff; they redirect their team to in-office care while Viva handles every ring, text, and recall call.
Is Viva HIPAA compliant?
Yes — and further: Viva is SOC 2 Type II certified and fully HIPAA compliant, with a BAA signed for every practice. Patient data is encrypted, and our Trust Center is open to compliance teams.
Does it integrate with my practice management system?
Viva integrates with all major dental PMS platforms through official, direct integrations — no screen-scraping or third-party middleware. It reads and writes in real time, so bookings appear instantly and new-patient charts are created automatically.
How is this different from a dental answering service?
Traditional answering services take messages. Viva resolves calls: it answers insurance and provider questions, books the appointment into your PMS while the patient is on the line, sends intake forms, and transfers to staff when needed.
How long does setup take?
About one week — PMS integration, AI training on your office’s specifics, phone setup, and staff onboarding included. Multi-location groups onboard in parallel.
What’s the difference between Platinum and Diamond?
Nothing in features — they’re identical. Diamond includes 12,000 monthly credits (vs. 7,000) and cheaper additional credits ($0.08 vs. $0.09). It’s the right choice for offices with heavy call volume.
could be answered perfectly.
Book a demo for the full platform tour — or call or text the line first. It’s Viva herself, and she’s happy to be interviewed.
Book a Demo Call or Text (866) 944-8482