Orthodontic practices aren’t like general dental offices. Patients span years of care, parents and guardians are often the decision-makers, and schedules stretch across long treatment timelines with dozens of recurring visits.
Front desks at ortho practices are the heartbeat of the office—fielding a flood of calls about reschedules, bracket issues, growth check-ins, and insurance questions. Yet most “AI receptionists” just take a message and hand the work back to your staff.
Viva’s AI Dental Receptionist for Orthodontics through Cloud9 changes that. It doesn’t just answer the phone—it runs the communication layer of your practice, fully integrated with Cloud9.
Why Cloud9 + Viva Works for Orthodontics
Cloud9 has become the leading PMS for orthodontic practices because it’s cloud-native, orthodontic-specific, and designed for the complexities of long-term patient care. Pairing it with Viva means your team gets:
- Real-time scheduling & rescheduling that respects your Cloud9 templates and appointment rules
- 24/7 coverage so new patient leads and emergency calls (like “a bracket broke”) are never missed
- Family coordination with reminders and follow-ups sent to both patients and parents across SMS, email, or calls
- Multilingual support (10 spoken languages, 150+ written) to serve diverse communities, as detailed in Speak Their Language: How Viva AI Helps Dental Offices Communicate in 150+ Languages
- Analytics that matter—see exactly which slots have the highest no-shows or which families need more follow-up with Practice Optimizer
A Day in the Life with Viva + Cloud9
Scenario 1: An after-hours call from a parent
- The AI answers naturally (with a transparent disclosure).
- It reschedules tomorrow’s appointment in Cloud9 for a later time that works for both the parent and child.
- Confirmations go out instantly via SMS and email.
Scenario 2: An emergency bracket issue
- Viva triages the call, checks for same-day availability, and books in Cloud9.
- If no slots exist, it escalates to a staff member with a live transfer.
Your team arrives the next morning to a clean, updated schedule instead of a voicemail pile.
More Than Just After-Hours Coverage
Orthodontics is about long-term relationships. Viva was built with that in mind:
- Transparent AI disclosures so parents know they’re speaking to automation (see Transparent Communication: Informing Patients About AI in Dental Practice Communications)
- Human-in-the-loop handoffs for complex treatment or financial questions
- Optional phone-system replacement, including live transfers, extensions, and language-based routing (covered in AI Dental Receptionist vs. Traditional Answering Services)
- Oral Health Score support to educate families on the “why” behind care (see Patient Education Reimagined: Oral Health Score)
Compliance and Trust, By Design
Orthodontic patients are often children—meaning trust with families is everything. Viva is HIPAA and SOC 2 Type II compliant, as highlighted in Viva AI: The First SOC 2 Type II & HIPAA Compliant AI Dental Receptionist.
We built Viva with compliance, transparency, and equity at the core, so orthodontic teams can adopt AI confidently.
Results That Orthodontists Notice
- More new starts: No leads lost after hours or during busy call times
- Less burnout for staff: Viva automates repetitive reschedules and reminders
- Better family experience: Parents and patients get timely, multilingual communication
- Smarter operations: Insights from Practice Optimizer show where to improve patient flow
Get Started
If you’re already on Cloud9, adding Viva takes minutes. If you’re exploring a new PMS, pairing Cloud9’s orthodontic-first platform with Viva is the simplest way to modernize your front office without adding headcount.
👉 Book a demo with Viva AI today and see how the AI Dental Receptionist for Orthodontics through Cloud9 can transform your specialty practice.