Modern dental practices face a familiar challenge: phones ringing nonstop, patients reaching out after hours, staff stretched thin, and missed opportunities hiding in missed calls.
Soothing Dental set out to solve that problem — without adding headcount.
By implementing Viva’s AI Dental Receptionist, Soothing Dental transformed how patient communication, scheduling, and follow-ups were handled. The result?
👉 $30,877.30 in total production in just 30 days
👉 Zero missed calls
👉 90%+ patient satisfaction
👉 Thousands of patient interactions handled automatically
Below is a breakdown of how Viva delivered measurable impact across revenue, efficiency, and patient experience.
Practice Overview
Practice: Soothing Dental
Location: United States
Website: https://www.soothing.dental
Technology: Viva AI Dental Receptionist
Soothing Dental is a patient-focused practice that values accessibility, responsiveness, and a calm, modern experience — all of which depend heavily on front-desk performance.
The Challenge
Like many dental practices, Soothing Dental faced:
- High inbound call volume
- Website inquiries after hours
- Frequent appointment changes
- Staff time consumed by repetitive questions
- Risk of missed calls turning into lost revenue
The practice needed a solution that could:
- Answer every call
- Handle scheduling and rescheduling
- Support patients 24/7
- Reduce front-desk load without sacrificing care quality
The Solution: Viva AI Dental Receptionist
Soothing Dental implemented Viva’s AI Dental Receptionist to act as a fully integrated digital front desk.
Viva handled:
- Phone calls (incoming and outgoing)
- Website and text messages
- Appointment booking, confirmations, cancellations, and reschedules
- Patient questions via Practice Optimizer
- After-hours and overflow communication
All while syncing directly with the practice’s scheduling system.
Results at a Glance (30 Days)
📈 Production Impact
In the past 30 days, Viva directly contributed to:
- 16 new appointments scheduled
- 16 appointments rescheduled
- $30,877.30 in total production
Production breakdown:
- Completed: $21,260.30
- Planned: $9,617.00
These numbers represent appointments that would have otherwise required staff time — or risked being missed entirely.
📅 Appointment Management at Scale
Viva handled dozens of appointment actions autonomously, including:
- Booking new patients
- Confirming appointments
- Rescheduling conflicts
- Processing cancellations
By managing both new demand and schedule optimization, Viva helped Soothing Dental protect revenue already on the books while creating new opportunities.
📞 Call Volume: Zero Missed Calls
Over the same 30-day period:
- 1,970 total calls
- 2,989 total call minutes
- 400 minutes of incoming calls answered by AI
- ~10% of calls handled in Spanish
- Zero missed calls
This meant:
- No voicemails piling up
- No patients calling competitors
- No after-hours leads going unanswered
Viva acted as a true 24/7 front desk.
💬 Messaging at Scale
In addition to calls, Viva handled:
- 6,941 total messages (text + web)
- Appointment reminders
- Patient follow-ups
- Website inquiries
- Internal notes for staff visibility
Every interaction was logged, organized, and handled without staff interruption.
⏱️ Time Saved = Real Money Saved
Over the past 30 days, Viva saved Soothing Dental significant front-desk time across three areas: 1,000+ minutes saved from Practice Optimizer answers, 400 minutes of incoming calls answered by AI, and 20% of 6,941 text and web messages handled automatically by Viva.
Using a conservative estimate of 15–20 seconds per message, this adds up to ~1,750–1,860 minutes saved — or ~29–31 hours of staff time. At $40/hour, that’s approximately $1,200 in monthly labor cost savings, while maintaining zero missed calls and 90%+ patient satisfaction.
And that doesn’t include:
- Reduced overtime
- Lower burnout
- Increased focus on in-office patients
😊 Patient Experience: 90%+ Satisfaction
Despite heavy automation, patient experience improved.
- 90%+ satisfaction scores across the board
- Natural conversations
- Immediate responses
- No long hold times
- Multilingual support
This reinforces an important point:
Patients value speed and clarity — not just human voices.
Why This Worked
Soothing Dental succeeded with AI because:
- Viva was used where it excels: communication and scale
- Staff remained involved where humans matter most
- Workflows were clear and well-integrated
- AI was treated as a team member, not a shortcut
“Viva didn’t replace our front desk — it made them better. We stopped missing calls, patients get answers immediately, and our schedule stays full without adding staff. The impact on both production and day-to-day stress has been very real.” said Dr. Saeidi at Soothing Dental.
The Bigger Picture
In just 30 days, Viva helped Soothing Dental:
- Generate $30K+ in production
- Eliminate missed calls
- Save hundreds of dollars in labor
- Reduce front-desk pressure
- Improve patient satisfaction
And this impact compounds month over month.
Interested in seeing how Viva AI can help your dental office? Book a demo today.