Running a dental practice today means serving a diverse community—one where not every patient speaks the same language, or even feels comfortable asking questions in English. Until now, overcoming that language barrier required hiring bilingual staff, using clunky translation apps, or hoping a family member could step in.
Viva AI changes all of that.
Our AI Dental Receptionist now supports real-time multilingual communication—across voice, text, email, and web chat—allowing your office to speak fluently with every patient, in the language they prefer.
Multilingual Voice Support: Seamless Conversations in Real Time
Patients calling your office can now speak in any of the 10 supported languages, and Viva AI will automatically detect and respond in the same language—no setup required, no language menus.
Currently supported voice languages include:
- English
- Spanish
- French
- German
- Hindi
- Russian
- Portuguese
- Japanese
- Italian
- Dutch
Whether someone is scheduling an appointment, asking about insurance, or following up on a procedure, they’ll get immediate, natural responses in their native language—with no awkward pauses, no handoffs, and no confusion.
Multilingual Messaging: 150+ Languages for Text, Email, and Web Chat
Language support doesn’t stop at the phone. Viva AI understands and responds in more than 150 languages across written channels including:
- SMS/text
- Web chat (from your site)
This means that a patient can send a message in Arabic, Chinese, Korean, Farsi, or Swahili—and the AI will respond fluently in the same language. Everything is automatic, allowing patients to feel heard, understood, and respected—no matter how they reach out.
Live Call Transfers for Language Support
Sometimes a patient might reach a human staff member and begin speaking a language the staff doesn’t understand. Instead of struggling through the call—or worse, turning the patient away—your team can now transfer the call directly to the Viva AI operator.
The AI will pick up immediately, detect the language in real time, and take over the conversation from there. It’s like having a multilingual front desk team available at the click of a button.
Why This Matters: Real Benefits for Dental Practices
1. Reach More Patients
Many patients avoid calling a dental office if they feel they won’t be understood. Multilingual support opens your doors to entire communities that were previously underserved.
2. Improve Patient Satisfaction and Trust
When patients can speak their preferred language, they feel more comfortable, ask better questions, and show up more reliably for care. They’re also far more likely to refer friends and family.
3. Boost Case Acceptance and Production
Clear communication leads to better treatment acceptance. Patients are more likely to understand what they need and why they need it—leading to higher production and better health outcomes.
4. Empower Your Team
Your staff no longer needs to worry about language mismatches or lost opportunities. They can focus on what they do best, knowing Viva AI can step in for multilingual support whenever needed.
5. Stand Out From the Competition
Most offices still struggle with multilingual communication. By offering seamless, AI-driven language support, you show patients that you’re modern, inclusive, and fully equipped to serve them with care and clarity.
Real-World Example
A patient walks into your office or calls in speaking only Portuguese. Your front desk team can transfer the call to Viva AI, and within seconds, the AI responds natively—scheduling appointments, answering benefits questions, and even collecting payments if needed.
No missed opportunity. No patient turned away. Just smooth, personalized service.
Final Thoughts
In a global, multilingual world, language should never be a barrier to great dental care. Viva AI breaks that barrier—empowering your team, expanding your reach, and giving every patient the confidence to communicate.
Whether it’s over the phone, by text, or on your website, Viva AI speaks their language—so you can focus on what matters most: delivering excellent care.
Ready to see it in action? Schedule a demo or call the live demo line at (866) 944-8482.
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