Dental practices have unique communication needs. Some want to experiment with automation, while others are ready to overhaul their entire front office. Viva AI offers three pricing plans—Gold, Platinum, and Diamond—to meet these different needs effectively.
In this post, you’ll discover which plan best fits your practice and how our AI Credit system keeps your costs transparent and under control.
Choosing the Right Viva AI Plan for Your Office
Gold Plan — Start With AI, Keep Your Existing Phone System
The Gold Plan is ideal for solo practitioners or small offices that want to explore AI without disrupting current workflows.
What makes this plan different? You don’t need to switch your phone system. Instead, we assign your office a new number. You can forward calls to this number, and Viva’s AI will answer them. Additionally, the AI will respond to text messages sent to this new number.
However, it’s important to note that this plan won’t allow the AI to respond to texts sent to your existing office number. If you’re currently using a platform like Weave for texting, Viva cannot access those messages.
That said, if your office doesn’t already have a texting solution, you can use Viva to:
- Send manual text messages to patients from our dashboard
- Allow the AI to respond to replies sent to the Viva-assigned number
Limitations: This plan does not include appointment reminders or automated campaigns such as birthday greetings or reactivation messages. Nevertheless, it offers a simple and effective way to start using AI in your office without a major system overhaul.
Included Features:
- 4,000 AI Credits per month
- AI answers forwarded calls and new texts
- Web chat widget with AI
- Practice Optimizer access
- Manual 1:1 texting via dashboard
Best for: Small offices without an existing SMS platform who want to experiment with automation before committing to a full transition.
Platinum Plan — Automate More by Replacing Your Phone System
When your office has grown—perhaps to around six operatories—more robust automation becomes necessary. That’s where the Platinum Plan shines.
Unlike Gold, this plan fully replaces your existing phone system. As a result, you gain advanced communication features like:
- Smart call routing
- Call transfers between team members
- Language-based menus for patient convenience
- Full unification of calls, texts, and emails in one dashboard
Moreover, Platinum includes automated appointment reminders and patient campaigns, such as reactivation messages and birthday greetings. You also get a more generous credit allowance compared to Gold.
Included Features:
- 7,000 AI Credits per month
- Full phone system replacement
- AI handling of all inbound communication channels
- Appointment reminders and patient campaigns
- Access to all core Viva tools
Best for: Offices ready to consolidate tools, fully automate communication, and streamline daily operations.
Diamond Plan — Scale AI Across a High-Volume or Multi-Location Practice
If your office handles heavy patient volume or manages multiple locations, the Diamond Plan offers the best value and scalability.
This plan builds on Platinum’s features but adds more included AI Credits—12,000 per month—and lowers the per-credit overage cost. That means you can handle more calls and messages without worrying about unpredictable charges.
Diamond is ideal for practices that want deep automation and centralized operations without compromising quality or flexibility.
Included Features:
- 12,000 AI Credits per month
- All features of the Platinum Plan
- Lowest credit overage rate
- Built for enterprise-level scale and multi-office coordination
Best for: High-traffic practices that need powerful automation and predictable cost management.
How the AI Credit System Works
At Viva, you only use AI Credits when the AI actually does the work. This keeps your costs tied directly to the value you receive.
When AI Credits Are Used:
- When Viva answers phone calls, texts, emails, or web chats
- When the system sends confirmations automatically
- When you ask the Practice Optimizer questions
When AI Credits Are Not Used:
- When your team manually handles communication through the Viva dashboard
- When the system routes a call but staff answer it
- When you use Viva for manual outreach
AI Credit Usage Details
| Action | Credit Cost |
|---|---|
| Phone Answering (by AI) | 10 credits/minute |
| Text/Email/Web Chat (by AI) | 5 credits/message |
| Practice Optimizer Questions | 1 credit/question |
Credit Overages:
- Gold: $0.10 per credit
- Platinum: $0.09 per credit
- Diamond: $0.08 per credit
What Makes Viva AI Different?
While tools like Arini and Dentina offer basic AI call answering, Viva AI acts as your entire front office. From communication to billing to scheduling, it provides true end-to-end automation.
| Feature | Gold Plan | Platinum/Diamond | Arini/Dentina |
|---|---|---|---|
| Phone Provider Replacement | No | Yes | No |
| Call Transfers & Routing | No | Yes | No |
| Multilingual Routing | No | Yes | No |
| Texting from Existing Number | No | Yes | No |
| Web Chat AI | Yes | Yes | No |
| Appointment Reminders | No | Yes | No |
| Patient Campaigns | No | Yes | No |
| Practice Optimizer AI | Yes | Yes | No |
Conclusion
Choosing the right Viva AI plan depends on your current setup and goals:
- Choose Gold if you want to test AI without replacing your phone system
- Choose Platinum if you want a full communication overhaul and full automation
- Choose Diamond if you need full automation across a large or multi-site practice
Because you only pay when the AI handles interactions, our AI Credit model gives you more control and transparency than traditional flat-fee or minute-based systems.
Explore all plans at www.getviva.ai/#pricing or reach out for a personalized walkthrough by booking a demo.