When choosing an AI dental receptionist, security and compliance matter just as much as accuracy and convenience. At Viva AI, we’re proud to announce that we are now SOC 2 Type II compliant, on top of being HIPAA compliant since day one.
This combination makes Viva AI the only AI dental receptionist solution with both HIPAA and SOC 2 Type II compliance—giving dental practices unmatched confidence that patient conversations, insurance details, and scheduling data are always protected.
SOC 2 Type II vs. Type I: What Dental Offices Need to Know
Not all SOC 2 reports are created equal:
- SOC 2 Type I checks that the right security policies and controls exist at a point in time.
- SOC 2 Type II proves those controls work in practice over months of real-world operation, not just on paper.
Viva AI previously achieved SOC 2 Type I. With this milestone, our SOC 2 Type II attestation confirms that our security processes consistently protect dental office data day-to-day, not just on audit day.
HIPAA + SOC 2: A Double Layer of Trust
Dental practices handle protected health information (PHI) every day—whether on the phone, over text, or during scheduling. That’s why HIPAA compliance has been baked into Viva AI since our very first customer.
Now, adding SOC 2 Type II compliance means:
- HIPAA covers the legal and regulatory side of protecting PHI.
- SOC 2 Type II covers the operational and technical discipline that ensures those protections actually work, continuously.
Together, they provide the highest level of assurance in the AI dental receptionist market.
Why Dental Offices Should Care About SOC 2 Compliance
If you’re evaluating AI receptionists for your practice or DSO, here’s why SOC 2 Type II should be on your checklist:
- Patient trust & reputation: Protects PHI in every interaction, ensuring patients never question your handling of their data.
- Risk reduction: Independent auditors confirm that data security, availability, and confidentiality controls are actually effective.
- Faster vendor onboarding: DSOs and group practices increasingly require SOC 2 Type II, cutting down procurement delays.
- Proof over promises: Anyone can claim “we’re secure.” Type II compliance shows we’ve been tested over time.
How We Compare to Other AI Dental Receptionists
We researched other players in the space:
- Arini — Highlights HIPAA, but no public evidence of SOC 2 Type II compliance.
- Dentina — Focuses on features, but no published SOC 2 compliance materials.
At Viva AI, we believe dental offices deserve more than marketing claims. With both HIPAA and SOC 2 Type II, we stand apart in providing the most secure, compliant AI dental receptionist on the market.
The Bottom Line
Choosing an AI dental receptionist is about more than answering calls—it’s about entrusting a partner with your patients, your practice, and your reputation.
With SOC 2 Type II and HIPAA compliance since day one, Viva AI is the safest choice for dental offices that want automation without compromise.
👉 Visit our Trust Center to learn more or request our SOC 2 Type II report under NDA.