We’re excited to share an important milestone for Viva — we are now an official integration partner with Henry Schein One’s Dentrix Ascend.
This partnership means Viva integrates directly with Dentrix Ascend through Henry Schein’s official API Exchange, not through third parties, workarounds, or screen-scraping tools.
For dental practices, this translates into something that matters far more than buzzwords:
👉 More security. More reliability. More peace of mind.
You can view Viva listed directly as a Dentrix Ascend partner here:
🔗 https://www.henryscheinone.com/dental-solutions/api-exchange/vendors-list/#q=viva
Why This Partnership Matters for Dental Practices
Dental practices trust their practice management systems with their most sensitive asset: patient data.
When software tools connect through unofficial or third-party methods, practices are exposed to:
- Security risks
- Sync failures
- Data inconsistencies
- Downtime during PMS updates
- Compliance concerns
By becoming an official Henry Schein Dentrix Ascend partner, Viva eliminates these risks at the integration level.
This partnership ensures that Viva works with Dentrix Ascend — not around it.
What “Official Partner” Actually Means (and Why It’s Important)
Not all integrations are created equal.
Many tools claim to “integrate” with practice management systems, but rely on:
- Third-party middleware
- Unofficial APIs
- Fragile connectors that break during updates
Viva’s integration with Dentrix Ascend is different.
As an official Henry Schein One partner:
- Viva uses Dentrix Ascend’s approved API Exchange
- Data access follows Henry Schein’s security and compliance standards
- Syncs are stable, monitored, and supported
- Updates to Dentrix Ascend won’t unexpectedly break Viva
This gives practices confidence that their systems are connected the right way.
What This Means for Viva Customers
1. More Secure Access to Patient Data
Security isn’t optional in healthcare — it’s foundational.
By integrating directly through Henry Schein’s API Exchange:
- Patient data is accessed securely
- Permissions are tightly controlled
- Data handling aligns with HIPAA and enterprise security standards
- There’s no exposure through unknown third parties
This architecture gives Viva customers peace of mind that their patient data is handled responsibly and transparently.
2. More Reliable Syncing with Dentrix Ascend
Reliability matters when AI is powering patient communication.
With an official integration:
- Appointments stay in sync
- Scheduling data updates accurately
- Patient information is consistent across systems
- Fewer edge cases and sync delays occur
This reliability is critical for Viva’s AI Dental Receptionist, which depends on accurate, real-time data to:
- Book and reschedule appointments
- Answer patient questions correctly
- Reduce no-shows
- Support front-desk workflows without errors
3. A Better Experience for Your Team and Patients
When integrations break, front desks feel it first.
Official integrations mean:
- Less manual reconciliation
- Fewer “why didn’t this sync?” moments
- Fewer interruptions to patient communication
- More confidence in automation
The result is smoother operations for your team and a more seamless experience for patients.
Why This Matters for AI in Dentistry
AI is only as good as the data behind it.
For an AI dental receptionist to work well, it needs:
- Accurate appointment availability
- Up-to-date patient records
- Reliable scheduling data
- Secure, compliant access
By partnering directly with Henry Schein One and Dentrix Ascend, Viva ensures that its AI operates on a trusted, enterprise-grade foundation.
This is a critical difference between AI that feels helpful — and AI that creates more work.
Built for Trust, Not Shortcuts
At Viva, we’ve always believed that trust matters more than speed.
We chose to partner directly with Henry Schein One because:
- Dental practices deserve enterprise-grade integrations
- Security and compliance aren’t negotiable
- Long-term reliability matters more than quick hacks
This partnership reinforces our commitment to building AI that dental practices can rely on — today and as technology evolves.
About Viva + Dentrix Ascend
With Viva’s AI Dental Receptionist integrated with Dentrix Ascend, practices can:
- Answer every call, 24/7
- Book, confirm, and reschedule appointments automatically
- Reduce missed calls and no-shows
- Take pressure off front-desk teams
- Deliver faster, more consistent patient communication
All while knowing their systems are connected securely and officially.
Looking Ahead
This partnership is just the beginning.
As an official Dentrix Ascend partner, Viva will continue to:
- Expand integration capabilities
- Improve reliability and performance
- Deliver smarter AI experiences built for real dental workflows
We’re excited to support Dentrix Ascend practices with AI that’s secure, reliable, and built the right way.
Want to Learn More?
If you’re using Dentrix Ascend and want to see how Viva works with your practice:
👉 Visit https://www.getviva.ai/
👉 Or explore how our AI Dental Receptionist supports modern dental teams