Dental teams aren’t short on effort—they’re short on time. And most “AI receptionists” don’t actually run your front office; they answer a phone and dump a message in your lap.
With our new AI Dental Receptionist for CareStack, Viva brings the thing practices actually need: a 24/7, compliant, multilingual teammate that books, reschedules, reminds, and follows up—while respecting your CareStack rules. It’s the speed of automation with the judgment of a trained front desk. (And no, it’s not just a chatbot.)
Security and trust are table stakes. Viva is HIPAA and SOC 2 Type II compliant, so you can automate without compromise. (read more about Viva AI Soc2 and HIPAA compliance)
Why CareStack + Viva?
CareStack is a modern, all-in-one cloud PMS trusted by thousands of practices. Pairing it with Viva means your schedule, communications, and front-office workflows finally move in sync—day or night. carestack.com
What you get on day one
- Real-time scheduling & rescheduling: Patients book themselves; Viva follows your templates and rules.
- After-hours & overflow coverage: Every call/text is answered—no voicemails, no missed new patients.
- Multilingual conversations: 10 spoken languages on calls, 150+ across text/email/web chat. Your community hears you in their language.
- Human-in-the-loop handoffs: Complex cases route to staff instantly; transparency is built in. (read about AI Dental Receptionist Technology)
- Practice Optimizer insights: See patterns as they happen (missed calls by extension, no-shows, unscheduled treatment, campaign lift).
What’s not included (yet): insurance eligibility/benefits workflows. We’ll announce that separately when it’s truly production-ready.
How It Works (CareStack + Viva, in practice)
1) A new patient calls at 8:40 pm.
Viva answers naturally, in the patient’s language if needed, and guides the conversation like your best receptionist—no robotic menu trees.
2) Viva checks availability and books in real time.
Your scheduling rules in CareStack are respected—providers, visit lengths, blocks. The patient receives a confirmation plus reminders by their preferred channel.
3) Your team arrives to a clean morning.
Calls, messages, and bookings are already handled. Practice Optimizer flags anything worth a human look—e.g., a spike in cancellations tied to a specific slot type. (read about the analytics with Viva AI)
Not Another After-Hours Bot
A lot of tools answer the phone. Viva runs the communication layer of your office:
- Multichannel by default: voice, SMS, email, and web chat—24/7.
- Optional phone-system replacement (or keep your current provider): live transfers, extensions, language-based routing.
- Smart campaigns & follow-ups without bouncing between apps.
That’s the difference between a “bot” and a front-office platform.
Built for Trust (Because Patients Notice)
AI in healthcare must disclose itself, escalate when needed, and perform equitably across communities. Viva was designed with transparent disclosures, human handoffs, and inclusive performance—and we back it with HIPAA + SOC 2 Type II. (read how to tell your patients about using AI in your practice)
Results You Can Feel in a Week
- More new patients (no missed calls, no “call us back” loops)
- Less staff burnout (automation handles the repetitive work)
- Cleaner days (confirmations and reactivations happen automatically)
- Higher treatment follow-through with Viva’s Oral Health Score explaining why care matters in plain language. (read about the introduction of oral health score in your dental practice)
What Makes Viva Different (and worth standardizing on)
- All-in-one communications, not a single-channel bot
- Phone-system flexibility (keep it, or replace it for deeper automation)
- Practice Optimizer for real-time, actionable insights
- Multilingual by design (calls + written channels)
- Security you can show the board (SOC 2 Type II + HIPAA)
These aren’t marketing bullets—we’ve published the details and we ship them. See how we compare with competition.
What’s Included
Included today
- Scheduling, rescheduling, reminders
- After-hours & overflow call handling
- Multilingual voice + 150+ languages in text/email/chat
- Human handoffs & transparent disclosures
- Practice Optimizer dashboards/insights
- Optional phone-system replacement, live transfers & extensions (See how we can speak the language of your patients)
Get Started
If you’re on CareStack, turning on Viva takes minutes. If you’re evaluating PMS options, pair CareStack’s cloud platform with Viva for a future-proof front office. Book a live demo and talk to the AI yourself—no sizzle videos needed.