AI Lead Response for Dental Practices
Viva calls and texts every Facebook, Instagram, and Google lead within minutes — in 100+ languages, fluent in dental, and books directly into your PMS. So the leads you’re already paying for actually turn into booked patients.
Why dental practices lose paid leads
The single most studied number in lead conversion is response time. Leads contacted within five minutes convert roughly nine times more often than leads contacted within an hour. After 30 minutes, conversion drops off a cliff. Dental practices are particularly exposed — most leads come in during the workday, when the front desk is already buried in walk-ins, insurance verification, and check-ins. The lead sits. The lead goes cold. The ad spend was wasted.
Viva closes that gap automatically. The moment a lead is captured in any source — Meta Lead Ads, Instagram lead forms, Google Lead Forms, a web form, or an inbound phone call — Viva places the first contact attempt within minutes.
A real dental conversation, not a generic call center
A traditional answering service routes the call to a remote operator with no dental training, reading from a generic script in English, taking a message you’ll get tomorrow. Viva is the opposite: an AI agent trained on dental terminology, your services, your providers, and your insurance acceptance. It speaks 100+ languages with automatic detection. It books the appointment directly into Dentrix, Open Dental, Eaglesoft, Dentrix Ascend, CareStack, Cloud9, or whatever PMS you run — in real time, on the same call.
It’s also considerably less expensive than a traditional human dental call center for the same hours of coverage — and it does work the call center can’t: outbound calls to Facebook leads, multilingual conversation, real-time PMS booking, and a webhook back to your CRM.
What’s actually different about Viva
Four things that make Viva a dental front office, not a generic AI tool.
Trained on dental
Viva understands the difference between a crown and a cleaning, knows what an SRP is, recognizes the names of every common dental procedure, and is configured per practice with your exact service menu, insurance acceptance, and scheduling rules.
100+ languages
Automatic language detection. If your ad creative is in Spanish, the AI talks Spanish. If a patient calls in Vietnamese, the AI talks Vietnamese. No language packs to configure, no extra fees.
Direct PMS booking
Native integration with Dentrix, Dentrix Ascend, Eaglesoft, Open Dental, CareStack, Cloud9, SoftDent, and Curve. The AI reads live availability and writes the appointment back in real time — no human re-keying.
Considerably lower cost
For the same hours of coverage, Viva is dramatically cheaper than a traditional human dental answering service — and unlike a call center, it actually books patients instead of just taking messages.
Closed loop to your CRM and Meta
Every stage change fires an outbound webhook to your CRM. Booking events push back to Meta’s Conversions API so the algorithm optimizes for patients who actually book, not just form fillers.
New Prospect → Attempt 1–5 → Contacted → Qualified Lead → Booked. Webhook JSON delivered to GoHighLevel, HubSpot, Zapier, or any custom endpoint. HMAC-SHA256 signed.
Stop losing the leads you’re paying for
See Viva working on a real Facebook lead from your own campaign. Setup takes about 20 minutes.