DSO & Multi-Location AI Platform
One AI Platform.
Every Location.
Replace your call center and 3-5 point solutions with the all-in-one platform that answers calls, routes patients to the right office, makes outbound calls, collects payments, and manages every front office — 24/7, in 100+ languages.
Integrates with 95% of PMS Systems SOC 2 Type II + HIPAA Volume-Based Pricing ~1 Week Onboarding per Location
The Problems That Multiply with Every Location
What's manageable at one office becomes a systems crisis at ten. Every missed call costs $850+ in first-year revenue — and $4,500-$22,000 in lifetime value.
Missed Calls Multiply at Scale
30-35% of calls go unanswered across the average dental network. At 20 locations, that's thousands of lost patients per year. A centralized call center can't keep up — and outsourced services lack dental knowledge to actually book appointments.
3-5 Vendors per Location
Phone system. AI receptionist. Texting platform. Payment tool. Forms provider. Each one is another integration, another invoice, another point of failure — multiplied across every location in your network.
Patients Calling the Wrong Office
A patient in Brooklyn shouldn't be booked in Buffalo. Without intelligent location routing, patients end up at the wrong office, the wrong provider, or just give up and call your competitor.
Diverse Communities, One Language
Your locations serve Spanish, Mandarin, Vietnamese, Korean, and Tagalog speakers — but your current system only speaks English. Every untranslated call is a patient lost to a competitor.
Built for Multi-Location Complexity
Not a single-practice tool stretched to fit. An enterprise platform designed from the ground up.
Intelligent Location Routing
Patients are routed to the right office based on zip code, insurance network, provider availability, and service type. If their preferred location is full, the AI offers the nearest alternative — keeping the patient in your network.
Emotional Intelligence
The only dental AI that detects urgency, anxiety, and frustration in real time. A patient in pain gets fast-tracked. A nervous caller gets reassurance. Sub-second response time. 90%+ patient satisfaction.
100+ Languages, Auto-Detected
No phone tree. A patient speaks Mandarin — the AI switches instantly, even mid-sentence. Language preference stored and applied to all future reminders, forms, campaigns, and follow-ups.
Custom Call Flows per Location
New vs. existing patient routing, emergency triage protocols, insurance verification, provider-specific scheduling, and block scheduling. Each office gets its own configuration while corporate sets the baseline.
Insurance Handling on the Call
The AI knows which plans each location accepts, answers coverage questions in plain language, and collects insurance info. If a plan isn't accepted, it offers alternatives like in-house discount plans.
Your Brand, Every Location
Each location's AI answers with its own name, voice, and personality. A DSO with 12 differently-named practices gets 12 branded receptionists — managed from one centralized dashboard.
Replace Your Call Center — Not Your Staff
Traditional call centers cost $300-$1,200/month per location, lack dental knowledge, and can't book into your PMS. Viva replaces both in-house and outsourced call centers — answering every call 24/7, booking directly into each location's schedule, and handling complex dental workflows generic agents can't.
Your front desk doesn't disappear. They stop spending 30-45% of their day on routine calls and start spending it on treatment coordination, financial counseling, and patient relationships — the high-value work that grows production and improves case acceptance.
Your AI Doesn't Just Answer. It Calls Patients for You.
Most dental AI stops at answering the phone. Viva proactively calls patients across every location to fill schedules, confirm appointments, and reactivate patients who haven't been in for months.
Recall & Reactivation
Automatically calls patients overdue for cleanings, follow-ups, or unscheduled treatment across all locations. Books directly into each location's PMS.
Appointment Confirmations
Calls, texts, and emails on a customizable schedule. If they text "can't make it" at midnight, the AI reschedules them automatically.
Office Optimizer Campaigns
Ask: "Who has an incomplete root canal across all locations?" Get a list. Say: "Go schedule all of them." The AI calls every one and books them.
You asked:
"Show me patients overdue for a cleaning by more than 6 months"
Found 47 patients across 3 locations. Top 3:
Everything Your Front Office Needs. One Platform.
Replace 3-5 separate tools with one platform that handles AI, phones, forms, payments, and analytics — across every location.
Full Phone Service
Viva becomes your phone company. Keep your numbers, add extensions, make outbound calls showing each office's number. Works even when internet goes down.
Payment Collection
Send payment links via text, set up installment plans, or collect payments securely over the phone. Integrated with Stripe for fast, secure processing.
Digital Forms
Consent forms, health history, and intake forms sent automatically before appointments. Signed and uploaded to the PMS chart. In their preferred language.
Text, Email & Webchat
Same AI across every written channel. Responds to patient texts at 11pm, answers website chat, and drafts email replies automatically.
Patient Portal
Patients view appointments, complete forms, see outstanding treatments, and manage preferences. No app download required.
Centralized Dashboard
See every call, text, and booking across all locations. Track AI performance, satisfaction, production, and collection data from one screen.
Stop Paying for 3-5 Different Tools.
Most competitors handle one channel or take messages. Viva automates your entire front office.
What One Location's Results Mean for Your DSO
In a 30-day case study, a single general practice on Viva generated $30,877 in production, saved 30 hours of staff time, and missed zero calls — while handling 1,970 calls and 6,941 messages.
The DSO Math
Soothing Dental — a single-location general practice — generated $30,877 in production in 30 days with Viva. That included 16 new appointments and 16 rescheduled appointments that would have otherwise required staff time or been missed entirely.
The practice handled 1,970 calls and 6,941 messages with zero missed calls, saving ~30 hours of staff time (~$1,200 in labor costs at $40/hr).
At 20 locations, that's 600 hours freed monthly — equivalent to 3.5 full-time employees reallocated from phones to treatment coordination, financial counseling, and patient relationships.
With each missed new patient call costing $850+ in first-year revenue and $4,500-$22,000 in lifetime value, eliminating missed calls across 20 locations could recover $700K-$2M+ annually in otherwise lost production.
Based on a 30-day case study at Soothing Dental, San Francisco. Results vary by practice size and volume. Read the full case study →
Integrates with 95% of Dental PMS Systems
Direct API integrations — no screen-scraping, no third-party middleware. DSOs with different PMS platforms across locations are fully supported.
Direct PMS Write-Back
Appointments booked by AI appear in your schedule instantly. New patient charts are created automatically. The AI reads and writes to your PMS in real time — so your team sees AI-booked appointments exactly as they would see those booked by staff. Each location connects to its own PMS through official, direct integration.
Live Across Your DSO in Weeks, Not Months
Each location gets a dedicated account manager. Multiple locations onboard in parallel.
Discovery
We map your PMS setup, scheduling rules, insurance policies, and location-specific requirements across your network.
Configuration
AI trained on each location's call flows, FAQs, brand identity, operatory configs, and routing rules. Corporate standards set the baseline.
Integration
Direct PMS integration, phone porting, cross-location routing, and staff training. ~1 week per location, parallel deployment available.
Launch & Optimize
Go live with dedicated support. Performance reviewed weekly across all locations. AI improves continuously.
The Only Dental AI with SOC 2 Type II + HIPAA
SOC 2 Type II means independent auditors verified our controls work in practice over months — not just on paper. We sign a BAA with every practice. Our Trust Center is open for your compliance team. Your PE partners will ask. We have the answer.
Don't just read about it. Talk to it.
Our demo line is an expert on Viva AI itself. Ask about DSO pricing, PMS integrations, or how we compare to other solutions.
Call our Demo Line 24/7
(866)944-8482Try: "Tell me about DSO pricing", "What PMS do you support?", or "How are you different from other dental AI?"
Questions DSO Leaders Ask
How does location routing work?
Can different locations have different branding and configurations?
How does this compare to our existing call center?
Does the AI handle insurance questions during calls?
What PMS systems do you integrate with?
How long does onboarding take?
How does pricing work for DSOs?
What happens when the AI can't handle a call?
Ready to Automate Every Location?
See exactly how Viva works with your PMS, your schedule, and your patient base. Get custom DSO pricing and a deployment plan for your organization.
No credit card required. Custom DSO pricing available.