Most dental offices know what they pay for rent, payroll, and their practice management software every month. Fewer can say the same about their phones. Call volume moves with the season, a recall campaign, or a new insurance contract, and any service billed by usage moves with it.
That is why we added a second option to our dental AI receptionist pricing: fixed pricing, one flat monthly price per provider, with unlimited AI. No credits to count, no overage line on the invoice. Our credit-based plans (Gold, Platinum, and Diamond) stay exactly as they are. Fixed pricing is a second way to pay, for offices that would rather have one predictable number.
This post explains how fixed pricing works, what it includes, and how to choose between it and a credit plan.
How fixed pricing works
The price is set by the size of your team, not by how many calls Viva answers:
- $350 per month for your first provider, with unlimited AI credits.
- $150 per month for each additional provider.
- Full Platform add-on: $300 per month, flat, whatever your team size. Optional.
The base price covers the AI receptionist itself: after-hours and overflow call answering, booking directly into your practice management system, call recording and transcription, and the same HIPAA and SOC 2 Type II protections as every Viva plan. It is the Gold feature set, without the credit meter.
The Full Platform add-on brings in everything from our Platinum and Diamond plans: Viva answers every call 24/7, the complete phone system with texting, appointment reminders, patient outreach campaigns, AI messaging on webchat, email, and SMS, digital forms, and live call transfer to your team.
What counts as a provider
A provider is anyone patients can book with online: dentists, hygienists, and specialists with an Online Booking schedule. Front desk staff, office managers, and assistants who are not booked directly do not count. If the same person works at two of your locations, they count once.
What it costs, with examples
| Office | Providers | Full Platform | Monthly price |
|---|---|---|---|
| Solo practice | 1 | No | $350 |
| Solo practice with phones | 1 | Yes | $650 |
| Growing office | 3 | Yes | $950 |
| Busy office | 6 | Yes | $1,400 |
The math is the same for any size: $350 for the first provider, plus $150 for each additional provider, plus $300 if you add the Full Platform. You can use the price calculator in the pricing section of our homepage to see your own number.
Fixed pricing or a credit plan?
Credit plans charge for the AI work Viva does: 10 credits per minute of an AI-answered call, 5 credits per AI-answered message, and 1 credit per Office Optimizer question. Each plan includes a monthly allotment, and 95% of offices never use all of theirs. Fixed pricing removes the meter entirely.
| Credit plans | Fixed pricing | |
|---|---|---|
| Price is based on | AI usage (credits) | Number of providers |
| AI credits | 4,000 to 12,000 included, then per credit | Unlimited |
| Phone system, reminders, outreach | Included in Platinum and Diamond | Full Platform add-on, $300/mo |
| Best for | Offices with steady, moderate AI volume | Offices that want one predictable number, or expect heavy AI use |
Choose fixed pricing if you want the same invoice every month, your call and message volume swings with the seasons, or you plan to lean on Viva for most of your patient conversations and do not want to think about credits at all.
Choose a credit plan if your AI volume is steady and fits within an allotment. A larger team with moderate call volume can pay less on a credit plan, because a credit plan’s price does not grow with the number of providers.
What stays the same on every plan
- Staff phone calls, texting, reminders, form sending, and campaigns never use credits on any plan.
- Every plan comes with a 30-day risk-free trial. Cancel anytime, no questions asked.
- The same onboarding: connect your PMS, teach Viva your office, and go live in about a week.
- The same security: SOC 2 Type II and HIPAA, with a signed BAA.
Multi-location groups and DSOs
Because a provider who works at several of your locations counts once, fixed pricing also works for groups. Pricing for multi-location groups depends on how your locations and schedules are set up, so we set it up with you directly. Talk to our DSO team for a group quote.
Frequently asked questions
Is the AI really unlimited on fixed pricing?
Yes. On fixed pricing there are no AI credits and no overage charges. Calls answered by AI, AI messages, and Office Optimizer questions are all included in the monthly price.
Do hygienists count as providers?
Yes, if patients can book with them online. Anyone with an Online Booking schedule counts as a provider. Staff who are not booked directly do not.
What does the Full Platform add-on include?
Everything in our Platinum and Diamond plans: 24/7 answering of every call, the complete phone system with texting, appointment reminders, patient outreach campaigns, AI messaging on webchat, email, and SMS, digital forms, and live call transfer. It costs $300 per month regardless of how many providers you have.
Are the credit plans going away?
No. Gold, Platinum, and Diamond are unchanged. Fixed pricing is an additional option.
Can I try it first?
Yes. Fixed pricing comes with the same 30-day risk-free trial as every Viva plan.
See your price
Fixed pricing is available now. Open the pricing calculator to see what your office would pay, or book a demo and we will walk through both options with your real numbers. You can also call or text our AI at (866) 944-8482 and ask it about pricing yourself.